Technical FAQ
System Requirements
What are the minimum system requirements?
For Users:
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Internet connection (broadband recommended)
- 4GB RAM minimum
- 1366x768 screen resolution or higher
For Mobile:
- iOS 12+ or Android 8+
- 2GB RAM
- Camera for barcode scanning
- 4G/WiFi connection
Which browsers are supported?
Fully supported:
- Chrome (latest 2 versions)
- Firefox (latest 2 versions)
- Safari (latest 2 versions)
- Edge (latest 2 versions) Internet Explorer is not supported.
Can I use Angage on mobile devices?
Yes, two options:
- Mobile Web: Responsive design works on any device
- Native Apps: iOS and Android apps for warehouse operations Native apps recommended for barcode scanning and offline capability.
Installation & Setup
Is Angage cloud-based or on-premise?
Angage is primarily cloud-based (SaaS) with:
- No installation required
- Automatic updates
- Scalable infrastructure
- High availability On-premise deployment available for enterprise customers.
How long does implementation take?
Typical timeline:
- Basic setup: 2-4 weeks
- Standard implementation: 2-3 months
- Complex/enterprise: 4-6 months Depends on modules, data migration, and customization needs.
Can I import data from my old system?
Yes, standard imports include:
- Customer/vendor master data
- Product catalog
- Open transactions
- Historical data (optional)
- Chart of accounts Import templates and tools provided.
Security
How secure is my data?
Enterprise-grade security:
- 256-bit SSL encryption in transit
- AES-256 encryption at rest
- SOC 2 Type II certified
- Regular penetration testing
- 24/7 security monitoring
- GDPR compliant
How is access controlled?
Multi-layered access control:
- Role-based permissions
- Two-factor authentication
- IP restrictions available
- Session management
- Password policies
- Audit trail of all actions
Where is data stored?
- Primary data centers in AWS
- Geographic options available
- Automated backups
- Disaster recovery sites
- 99.9% uptime SLA
- Data sovereignty compliance
Integration
What APIs are available?
Comprehensive REST APIs for:
- Master data sync
- Transaction processing
- Reporting/analytics
- Real-time events
- Webhook notifications Full documentation at docs.angage.com/api
Can I integrate with other software?
Pre-built integrations for:
- E-commerce (Shopify, Magento, WooCommerce)
- Shipping (FedEx, UPS, DHL)
- Accounting (QuickBooks, Xero)
- CRM (Salesforce, HubSpot)
- Banking platforms Custom integrations via API or middleware.
How do I connect to my bank?
Options include:
- Direct bank feeds (major banks)
- File import (BAI2, MT940, OFX)
- API connections
- Third-party aggregators
- Manual file upload
Performance
How fast is the system?
Performance targets:
- Page load: <2 seconds
- Search results: <1 second
- Report generation: Varies by size
- API response: <500ms
- Mobile sync: Real-time
Can it handle high transaction volumes?
Yes, scalable architecture:
- Processes 1000+ orders/minute
- Handles 100,000+ SKUs
- Supports 1000+ concurrent users
- Auto-scales for peak periods
- No performance degradation
What about large reports?
For large datasets:
- Background processing
- Email delivery when ready
- Incremental loading
- Export to Excel for analysis
- Data warehouse integration option
Customization
Can I customize the interface?
Yes, several options:
- Custom dashboards
- Field configuration
- Workflow modification
- Report builders
- Label/form design
- Theme selection
Can I add custom fields?
Yes, custom fields supported on:
- Customers/vendors
- Products/items
- Orders/invoices
- Any master data
- Transaction records Includes validation rules and reporting.
Is the source code available?
No, Angage is proprietary software. However:
- Extensive APIs for integration
- Webhook system for events
- Custom report builders
- Workflow configuration
- Widget framework
Troubleshooting
Why is the system slow?
Check these first:
- Internet connection speed
- Browser cache (clear it)
- Number of browser tabs
- Computer resources
- Network firewall/proxy Contact support if issues persist.
Why can't I log in?
Common causes:
- Incorrect password (reset available)
- Account locked (too many attempts)
- Expired password
- Two-factor authentication issues
- Browser cookies disabled
What if I see an error message?
- Note the error code
- Try refreshing the page
- Clear browser cache
- Try different browser
- Contact support with error details Most errors are temporary.
Support
What support is available?
Multiple support channels:
- 24/7 help documentation
- Email support (business hours)
- Phone support (premium plans)
- Live chat (premium plans)
- Community forums
- Video tutorials
How do I report a bug?
To report issues:
- Document steps to reproduce
- Take screenshots
- Note error messages
- Submit via support portal
- Track status online Priority based on severity.
Are there training resources?
Comprehensive training:
- Getting started guides
- Video tutorials
- Webinar series
- Certification programs
- In-person training (enterprise)
- Custom training available
Updates & Maintenance
How often is the system updated?
Regular update schedule:
- Minor updates: Weekly
- Feature releases: Monthly
- Major releases: Quarterly
- Security patches: As needed
- No downtime for most updates
Will updates affect my customizations?
Updates designed to preserve:
- Custom fields
- Report modifications
- Workflow configurations
- Integration settings Release notes detail any impacts.
Is there scheduled maintenance?
Minimal maintenance windows:
- Usually Sunday 2-4 AM (timezone specific)
- Advance notification provided
- Most updates require no downtime
- Emergency maintenance rare
- Status page available
Data Management
How do I backup my data?
Automatic backups included:
- Daily full backups
- Continuous transaction logs
- 30-day retention standard
- Extended retention available
- Self-service restore for some objects
Can I export all my data?
Yes, data portability provided:
- Standard export tools
- API access to all data
- Bulk export options
- Standard formats (CSV, JSON, XML)
- Compliance with regulations
What happens if I cancel?
Grace period provided:
- 30 days to export data
- All data available
- Standard format exports
- Support for transition
- Secure data deletion after
Performance Tip
For best performance, use Chrome or Firefox, keep your browser updated, and avoid excessive browser tabs when using Angage.