Shipments

Shipments in the customer portal provides visibility into order deliveries, tracking information, and delivery status.

Overview

Shipments enable you to:

• Track order shipments
• View tracking details
• Monitor delivery status
• Access shipping documents
• View delivery history
• Confirm receipt

Accessing Shipments

Navigate to Shipments from the portal main menu.

Shipment List

Viewing Shipments

Shipments

Filter: [All Shipments ▼] [Status ▼] [Date Range ▼]

┌────────────────────────────────────────────────────────────────┐
│ Shipment    │ Order       │ Date      │ Carrier │ Status       │
├────────────────────────────────────────────────────────────────┤
│ SHP-2026-089│ SO-2026-0019│ Jan 22    │ UPS     │ In Transit   │
│ SHP-2026-085│ SO-2026-0017│ Jan 21    │ FedEx   │ Out for Del. │
│ SHP-2026-082│ SO-2026-0014│ Jan 18    │ UPS     │ Delivered    │
│ SHP-2026-078│ SO-2026-0013│ Jan 16    │ DHL     │ Delivered    │
│ SHP-2026-075│ SO-2026-0010│ Jan 12    │ FedEx   │ Delivered    │
└────────────────────────────────────────────────────────────────┘

Showing 1-5 of 45 shipments

Shipment Status

Status	Description
Processing	Being prepared
Shipped	Left warehouse
In Transit	With carrier
Out for Delivery	On delivery vehicle
Delivered	Successfully delivered
Exception	Delivery issue
Returned	Returned to sender

Shipment Details

Viewing Shipment Details

Shipment: SHP-2026-089

Shipment Information:
├─ Shipment Number: SHP-2026-089
├─ Order: SO-2026-0019
├─ Ship Date: January 22, 2026
├─ Carrier: UPS Ground
├─ Tracking: 1Z999AA10123456784
└─ Status: In Transit

Delivery Address:
Acme Corporation
123 Business Park Drive
Chicago, IL 60601
Contact: John Smith

Estimated Delivery: January 25-27, 2026

[Track Package] [Download Packing Slip]

Package Contents

Package Contents: SHP-2026-089

┌────────────────────────────────────────────────────────────┐
│ Product          │ SKU         │ Ordered │ Shipped │ B/O  │
├────────────────────────────────────────────────────────────┤
│ Widget Pro       │ WDG-PRO-001 │ 25      │ 25      │ 0    │
│ Gadget Plus      │ GDG-PLS-001 │ 10      │ 10      │ 0    │
│ Cable Kit        │ CBL-KIT-001 │ 50      │ 50      │ 0    │
├────────────────────────────────────────────────────────────┤
│ Total Items:                   │ 85      │ 85      │ 0    │
└────────────────────────────────────────────────────────────┘

Package Details:
├─ Weight: 45.5 lbs
├─ Dimensions: 24" x 18" x 12"
└─ Packages: 1 of 1

Tracking Shipments

Live Tracking

Track Shipment: SHP-2026-089

Carrier: UPS Ground
Tracking: 1Z999AA10123456784

Tracking History:
Jan 23, 2:30 PM │ In Transit
               │ Departed facility - Indianapolis, IN
───────────────┼──────────────────────────────────────
Jan 23, 8:15 AM│ In Transit
               │ Arrived at facility - Indianapolis, IN
───────────────┼──────────────────────────────────────
Jan 22, 6:00 PM│ In Transit
               │ Departed facility - Columbus, OH
───────────────┼──────────────────────────────────────
Jan 22, 2:30 PM│ Shipped
               │ Picked up - Columbus, OH
───────────────┼──────────────────────────────────────
Jan 22, 10:00 AM│ Label Created
               │ Shipment information sent to UPS

Estimated Delivery: January 25-27, 2026

[View on Carrier Site] [Refresh Tracking]

Tracking Actions

Action	Description
Track Package	View tracking details
View on Carrier Site	Open carrier tracking page
Refresh Tracking	Update tracking status
Get Notifications	Set delivery alerts

Delivery Notifications

Email Alerts

Event	Notification
Shipped	Order has shipped
In Transit	Package moving
Out for Delivery	Delivery today
Delivered	Package delivered
Exception	Delivery issue

Managing Notifications

Go to Account → Notifications to:

• Enable/disable shipping alerts
• Set notification preferences
• Add additional recipients
• Configure SMS alerts

Shipping Documents

Available Documents

Document	Description
Packing Slip	Contents list
Bill of Lading	Shipping contract
Commercial Invoice	For international
Delivery Receipt	Proof of delivery

Downloading Documents

1. Open shipment details
2. Click Documents tab
3. Select document to download
4. Save PDF to computer

Packing Slip Example

PACKING SLIP

Ship To:                        Ship From:
Acme Corporation               Company Warehouse
123 Business Park Drive        789 Distribution Center
Chicago, IL 60601              Columbus, OH 43215

═══════════════════════════════════════════════════

Shipment: SHP-2026-089
Order: SO-2026-0019
Date: January 22, 2026

═══════════════════════════════════════════════════

CONTENTS

Qty │ SKU         │ Description
────────────────────────────────────────────────────
25  │ WDG-PRO-001 │ Widget Pro
10  │ GDG-PLS-001 │ Gadget Plus
50  │ CBL-KIT-001 │ Cable Kit

═══════════════════════════════════════════════════

Total Items: 85
Packages: 1 of 1
Weight: 45.5 lbs

Delivery Confirmation

Confirming Delivery

Confirm Delivery

Shipment: SHP-2026-089
Carrier Delivery: January 25, 2026 3:45 PM

Was this shipment received?

Received by: [John Smith        ]
Location: [Front Desk           ]

Condition:
○ Good condition
○ Minor damage
○ Significant damage

Notes:
[                                        ]

[Report Issue] [Confirm Receipt]

Reporting Issues

If there are delivery problems:

1. Click Report Issue
2. Select issue type:
   • Package not received
   • Damaged shipment
   • Wrong items
   • Missing items
3. Provide details
4. Submit report

Multiple Shipments

Split Orders

When orders ship in multiple packages:

Order: SO-2026-0019

Shipments:
┌────────────────────────────────────────────────────────────┐
│ Shipment    │ Items │ Date      │ Status       │ Tracking  │
├────────────────────────────────────────────────────────────┤
│ SHP-2026-089│ 85    │ Jan 22    │ In Transit   │ [Track]   │
│ SHP-2026-090│ 15    │ Jan 23    │ Processing   │ Pending   │
└────────────────────────────────────────────────────────────┘

Total Items Ordered: 100
Items Shipped: 85
Items Pending: 15

Backorder Tracking

Items on backorder show separately:

Backorder Status

Order: SO-2026-0019

Backordered Items:
┌────────────────────────────────────────────────────────────┐
│ Product        │ Qty │ Expected Date │ Status              │
├────────────────────────────────────────────────────────────┤
│ Power Supply   │ 15  │ Jan 28, 2026 │ In Stock - Shipping │
└────────────────────────────────────────────────────────────┘

[x] Notify me when shipped

Filtering Shipments

Filter Options

Filter	Options
Status	All, In Transit, Delivered
Date Range	Custom, This month, etc.
Carrier	UPS, FedEx, DHL, etc.
Order	By order number

Searching

• Search by shipment number
• Search by tracking number
• Search by order number
• Search by date

Best Practices

Tracking Shipments

• Check tracking regularly
• Set up notifications
• Save tracking numbers
• Monitor delivery dates

Receiving Deliveries

• Inspect packages on arrival
• Document any damage
• Confirm receipt promptly
• Report issues immediately

Record Keeping

• Download packing slips
• Keep delivery receipts
• Note any discrepancies
• Track claim submissions

Troubleshooting

Common Issues

Tracking not updating

• Allow 24-48 hours after ship
• Check carrier website
• Refresh tracking info
• Contact support

Package shows delivered but not received

• Check with neighbors
• Look in secure locations
• Contact carrier
• File claim if needed

Damaged shipment

• Document with photos
• Report immediately
• Keep all packaging
• File damage claim

Wrong items received

• Don't use or discard items
• Report discrepancy
• Request return label
• Await replacement

Related Documentation

Learn about Returns to initiate a return for shipped items.