Shipment Tracking

Shipment tracking provides real-time visibility into package status from ship to delivery. This guide covers tracking features, notifications, and customer communication.

Overview

Shipment tracking enables you to:

Track all shipments in real-time
Receive status updates
Notify customers automatically
Handle delivery exceptions
Provide tracking to customers
Analyze delivery performance

Accessing Tracking

Navigate to Shipping → Tracking or view tracking from individual shipments.

Understanding Tracking

Tracking Status

Status	Description
Label Created	Label generated, not shipped
Picked Up	Carrier has package
In Transit	Moving to destination
Out for Delivery	On delivery vehicle
Delivered	Successfully delivered
Exception	Issue occurred

Tracking Events

Event	Description
Origin Scan	Picked up
Departure	Left facility
Arrival	At facility
Transfer	Between carriers
Delivery Attempt	Attempted delivery
Delivered	Final delivery

Exception Types

Exception	Description
Address Issue	Cannot deliver to address
Not Home	Delivery attempted
Weather Delay	Weather-related
Customs Hold	International delay
Damaged	Package damaged
Lost	Cannot locate

How-To Guides

How to Track Shipments

Single Tracking

Go to Shipping → Tracking
Enter tracking number
View status and events
See delivery estimate

Bulk Tracking

Go to Shipping → Shipments
View all active shipments
Filter by status
See tracking summary

Tracking Dashboard

Active Shipments - Today

Label Created:     15
In Transit:        42
Out for Delivery:  18
Delivered Today:   56
Exceptions:        3

On-Time Rate: 94%

How to View Tracking Details

Tracking Timeline

Tracking: 794644790132

Jan 23, 8:42 PM - Delivered
  Front door, Signed: J. SMITH

Jan 23, 7:15 AM - Out for Delivery
  NEW YORK, NY

Jan 22, 11:30 PM - Arrived at Facility
  NEW YORK, NY

Jan 22, 3:45 PM - In Transit
  NEWARK, NJ

Jan 21, 6:20 PM - Departed Facility
  LOS ANGELES, CA

Jan 21, 4:30 PM - Picked Up
  LOS ANGELES, CA

Jan 21, 2:15 PM - Label Created

Status Details

For each event:

Date and time
Location
Event description
Additional notes

How to Set Up Tracking Notifications

Notification Types

Notification	Trigger
Shipped	When shipped
In Transit	Status updates
Out for Delivery	Delivery day
Delivered	Upon delivery
Exception	Issues occur

Configuring Notifications

Go to Settings → Shipping → Notifications
Enable notification types
Select delivery method:
- Email
- SMS
- In-app
Customize templates
Save settings

Notification Templates

Subject: Your order has shipped!

Hi {{customer_name}},

Your order #{{order_number}} has shipped!

Carrier: {{carrier}}
Tracking: {{tracking_number}}
Est. Delivery: {{estimated_delivery}}

Track your package:
{{tracking_url}}

Thank you for your order!

How to Handle Delivery Exceptions

Exception Alerts

Receive alerts when:

Delivery fails
Address issue found
Package delayed
Customs hold
Damage reported

Exception Workflow

Exception Detected
    ↓
Alert Generated
    ↓
Review Exception
    ↓
Take Action:
├─ Contact Customer
├─ Update Address
├─ Request Redeliver
└─ File Claim
    ↓
Resolve and Update

Resolution Actions

Exception	Action
Address Invalid	Update and reship
Not Home	Reschedule delivery
Damaged	File claim, reship
Lost	File claim, replace
Customs	Provide documentation

How to Provide Customer Tracking

Tracking Page

Create branded tracking:

Enable customer tracking page
Customize appearance
Add company branding
Include order details

Tracking URL

Generate tracking links:

https://yourcompany.com/track/794644790132

Or direct to carrier:

https://www.fedex.com/tracking?tracknumbers=794644790132

Customer Portal

In portal, customers see:

All their shipments
Real-time status
Delivery dates
Tracking history

How to Configure Tracking Updates

Update Frequency

Set polling frequency:

Real-time (webhooks)
Every 30 minutes
Every hour
Every 4 hours

Webhook Integration

For real-time updates:

Configure carrier webhooks
System receives events
Updates immediately
Triggers notifications

Manual Refresh

Force update:

Open shipment
Click Refresh Tracking
Latest status retrieved

How to Track International Shipments

International Tracking

Track across borders:

Multi-carrier handoffs
Customs status
Local delivery
Combined timeline

Customs Tracking

Tracking: 1Z999AA10123456784

Jan 24 - Delivered
  LONDON, UK

Jan 23 - Customs Cleared
  HEATHROW, UK

Jan 23 - Customs Processing
  HEATHROW, UK

Jan 22 - Arrived at Customs
  HEATHROW, UK

Jan 21 - Departed Country
  LOS ANGELES, CA USA

Jan 20 - Export Customs Cleared
  LOS ANGELES, CA USA

How to Analyze Delivery Performance

Key Metrics

Metric	Description	Target
On-Time Delivery	Delivered on estimate	>95%
Average Transit	Days in transit	Per service
Exception Rate	% with issues	<5%
First Attempt	Delivered first try	>90%

Performance Reports

Generate reports:

By carrier
By service level
By destination
By time period

Trend Analysis

Track over time:

Delivery time trends
Exception patterns
Carrier comparison
Seasonal impacts

Advanced Features

Predictive Delivery

AI-powered estimates:

Historical analysis
Weather factors
Volume predictions
Accurate estimates

Proactive Notifications

Alert before issues:

Delay warnings
Weather alerts
Volume warnings
Recommendation actions

Multi-Carrier Consolidation

Unified tracking:

Single view all carriers
Standardized status
Combined reporting
Simplified management

API Access

External integration:

Tracking API
Webhook events
Custom integration
Real-time data

Best Practices

📍 Monitoring

Check daily
Address exceptions
Proactive communication
Trend analysis

📧 Communication

Timely notifications
Clear information
Easy tracking access
Exception updates

⚡ Response

Quick exception handling
Customer outreach
Resolution tracking
Follow-up

📊 Analysis

Performance metrics
Carrier comparison
Improvement actions
Regular reviews

Configuration

Tracking Settings

Navigate to Settings → Shipping → Tracking:

Update Frequency - Polling interval
Webhooks - Real-time config
Retention - History period
Display - View options

Notification Settings

Templates - Message formats
Triggers - When to send
Channels - Delivery methods
Branding - Custom styling

Alert Settings

Exceptions - Alert rules
Delays - Warning thresholds
Escalation - Who to notify
Actions - Auto-actions

Troubleshooting

Common Issues

Tracking not updating

Check carrier connection
Verify tracking number
Review webhook config
Manual refresh

Wrong status showing

Check carrier sync
Verify shipment details
Review event mapping
Contact carrier

Notifications not sending

Check email configuration
Verify notification enabled
Review customer preferences
Test delivery

Customer can't track

Verify tracking URL
Check portal access
Review permissions
Test with sample

Next Steps

Learn about Shipping Rates to calculate and compare carrier pricing.

Shipment Tracking ​

Overview ​

Accessing Tracking ​

Understanding Tracking ​

Tracking Status ​

Tracking Events ​

Exception Types ​

How-To Guides ​

How to Track Shipments ​

Single Tracking ​

Bulk Tracking ​

Tracking Dashboard ​

How to View Tracking Details ​

Tracking Timeline ​

Status Details ​

How to Set Up Tracking Notifications ​

Notification Types ​

Configuring Notifications ​

Notification Templates ​

How to Handle Delivery Exceptions ​

Exception Alerts ​

Exception Workflow ​

Resolution Actions ​

How to Provide Customer Tracking ​

Tracking Page ​

Tracking URL ​

Customer Portal ​

How to Configure Tracking Updates ​

Update Frequency ​

Webhook Integration ​

Manual Refresh ​

How to Track International Shipments ​

International Tracking ​

Customs Tracking ​

How to Analyze Delivery Performance ​

Key Metrics ​

Performance Reports ​

Trend Analysis ​

Advanced Features ​

Predictive Delivery ​

Proactive Notifications ​

Multi-Carrier Consolidation ​

API Access ​

Best Practices ​

📍 Monitoring ​

📧 Communication ​

⚡ Response ​

📊 Analysis ​

Configuration ​

Tracking Settings ​

Notification Settings ​

Alert Settings ​

Troubleshooting ​

Common Issues ​